Need help with Basecamp? We’re here to help.

General FAQs, security, backup, export, etc.

• Is our data backed up in case of an emergency?
• Is Basecamp reliable, secure, and confidential? Is our data safe? Where is the data hosted?
• Can we export our data if we don’t want to use Basecamp anymore? What format is the export in?
• Can we install Basecamp on our own server?
• How does your refund policy work?
• See all General help

Billing, invoices, cancellation, account owner, upgrading, downgrading, refunds, etc.

• Where can I find our invoices or get a copy of an invoice?
• What is an account owner? How can I change the account owner on my account?
• How do we update or change our credit card?
• How do we cancel?
• See all Account help

Projects

• How can I archive a project when I’m done with it?
• How do I delete a project?
• How do I rename a project?
• How do I add a person from a different company to a project?
• See all Projects help

Permissions, people, companies

• What is an administrator (aka admin)? Can we have multiple admins? How do I give someone admin access?
• Where do I specify who can see which projects?
• How do I add a person or company to a project?
• See all People help

Dashboard, overview, RSS

• What is RSS and how do I use it with Basecamp?
• Why doesn’t the Basecamp RSS feed work with Bloglines or Google Reader or Firefox/Safari RSS?
• Can I delete items from the Dashboard or Overview?
• See all Dashboard help

To-do lists

• What does “relate to a milestone” mean?
• What is a “private” to-do list? What does it mean to make something “private”?
• Can I reorder items or lists? Can I move items between lists?
• See all To-do lists help

Milestones & iCal

• What is iCal(endar) and how do I use it with Basecamp?
• Can I move multiple milestones at once?
• How do I assign a milestone to someone else?
• See all Milestones help

Messages & comments

• How can I add someone to the email notification list after the message has been posted?
• How can we format (bold, bullets, italics, etc) our messages or comments?
• How do email notifications work?
• What is a “private” message? What does it mean to make something “private”?
• See all Messages help

File sharing

• Suddenly I can’t upload files even though it was working before (and I didn’t change anything). What’s up?
• Is there a file size limit on uploads?
• Does Basecamp support file versioning?
• See all Files help

Time tracking

• Why are my time reports cut off? Why aren’t they showing the full date range?
• How do I use Basecamp to-do lists to track time?
• Can our clients see time tracking information?
• See all Time tracking help