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Help & Support

Can’t find what you’re looking for?
Try searching the Help section or browse the Top Basecamp FAQs.

If you can’t find the answer here, try visiting our Basecamp Answers site.

Submit a support request

For instant help, check the Basecamp FAQs or Basecamp Answers. If you still have questions we’re glad to help. Just fill out the form below and we’ll get back to you within a few hours during normal business hours (Mon-Fri 8AM - 5PM CST, 15:00 - 22:00 GMT).

Emails received after hours will be responded to the next business day.

Top Basecamp FAQs

What type of issue are you writing about?

This helps us make sure you get the right answer as fast as possible.

Explain the problem/question in detail -Required

This is about detail. Please be as specific as possible. If it’s a bug, tell us the steps we need to take
to recreate the issue, what you expected to happen, and what actually happened.

What’s your email address? -Required

We need this so we can get back to you. Double check that it’s right.

What’s your account URL?

For example: http://acmecorp.basecamphq.com or http://smithpartners.clientsection.com
If you don’t have one, or don’t know what this means, just leave this blank.

We’ll get back to you within a few hours during normal business hours (Mon-Fri 8AM - 5PM CST, 15:00 - 22:00 GMT). Emails received after hours will be responded to the next business day.

Got more questions? Check out Basecamp Answers.

If you can’t find the answers you need here, you can always contact support and we’ll get back to you within a few hours.

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